Cleaning Terms and Policy
Effective Cleaning Services is committed to providing high-quality cleaning services to
meet your needs. To ensure smooth operations and clear communication, please review
our Cleaning Client Policy outlined below:
General Cleaning
1. Provision of Equipment and Chemicals:
● All equipment and cleaning chemicals must be provided by the client.
● After your booking is confirmed, we will send you a detailed list of required items
to prepare.
● Failure to provide the specified equipment or chemicals may affect the quality of
work.
2. Complaints and Quality Assurance:
● If you have any complaints about the service provided, please notify us within 12
hours of the job’s completion.
● Complaints must include photos and videos clearly showing the issue.
● We do not offer refunds; however, we will send another cleaner to address and
resolve the issue promptly.
3. Refund and Resolutions:
● If you choose to clean the affected area yourself and do not provide photos or
videos showing the initial condition, you will not be eligible for a refund or a
follow-up service.
● A 100% refund will be issued only in cases where the cleaner fails to arrive at all
for the scheduled appointment.
4. Communication and Support:
● Please ensure timely communication with our team for any concerns or questions
about your cleaning appointment.
● Our customer service team is available to assist and ensure your satisfaction.
By booking our general cleaning services, you agree to the terms outlined in this policy.
We strive to provide reliable and professional cleaning solutions while maintaining
transparent communication with our valued clients.
Deep Cleaning
1. Provision of Equipment and Chemicals:
● We provide all the necessary equipment and cleaning chemicals for deep cleaning
services.
● All deep cleaning jobs are subject to a transport fee to cover the cost of carrying
equipment and chemicals. This fee varies depending on the location.
2. Client Preparations:
● Clients are responsible for organizing access to the property for our cleaning team.
● Ensure warm water is available during the cleaning process.
● Empty all cupboards before the cleaners arrive.
● Switch off and defrost the freezer at least one day before the cleaning appointment.
● Remove any hanged photos or artwork if you want them to be wiped down.
3. Cleaning Process:
● Clients are kindly requested not to interfere with the cleaning process until the cleaners
have completed their work.
● Our cleaning team works with a detailed checklist to ensure thoroughness.
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Some certains may never go and some places may never look new due to wear and tear
4. Post-Cleaning Inspection:
● Once the cleaning is complete, clients will be called for an inspection.
● During the inspection, clients can point out areas they feel were not properly cleaned,
and our team will address them immediately.
5. Complaints Policy:
● If you have a complaint, it must be made within 12 hours of the job’s completion.
● Complaints must be accompanied by photos and videos clearly showing the issues.
● Refunds are not provided; however, we will send another team to resolve any valid
issues.
6. Complaint Limitations:
● Complaints sent after the 12-hour time frame will not be considered.
● If you fail to provide accompanying evidence (photos/videos) or if you clean the affected
areas yourself, no follow-up service or resolution will be offered.
7. Inspection Availability:
● If the client or an authorized representative is not available for the post-cleaning
inspection, we will consider the job to have been inspected and approved by default.
Contact Information Effective Cleaning Services